Buying tires or rims from us — what's covered.

Tire Sale Terms

Terms for all tire purchases made through pitstopandgo.com or in-store at PitStop & Go in Fredericton, NB. By placing an order, you agree to these terms.

Tire Sales Overview

PitStop & Go sells new tires both online through our store at pitstopandgo.com and in-store at our Fredericton location. We carry brands including Sailun, Nexen, Continental, Hifly, Laufenn, GT Radial, A-Plus, and others. Inventory and brand availability may vary by season and supplier stock. Tires may be purchased separately (supply only) or bundled with installation service at our shop. Installation pricing is separate from tire pricing unless explicitly stated as a bundle.

Pricing & Availability

All tire prices displayed on our website are in Canadian dollars and are subject to change without notice. Prices do not include applicable taxes or the Environmental Handling Fee unless explicitly stated. Tire availability is subject to supplier stock and seasonal demand. If a tire you order is unavailable, we will contact you to offer a suitable alternative or process a full refund. Prices shown online are for tire supply only and do not include installation unless the listing explicitly states 'supply and install.'

Orders & Payment

Orders may be placed online through pitstopandgo.com or in-store. Online orders are confirmed by email. We accept payment by credit card, debit card, and e-transfer. A $50 deposit secures your order and reserves your installation slot; the balance is due when your tires are installed (or on collection for supply-only orders). PitStop & Go reserves the right to cancel any order due to pricing errors, inventory discrepancies, or payment issues. In such cases, a full refund of any amount paid will be issued promptly. Chargebacks: Initiating a chargeback on a fulfilled, authorized order is not permitted. We will submit order records and communications as evidence in any dispute.

Local Pickup & Collection

Tires ordered online may be picked up in-store at 300 Wilsey Road #1, Fredericton, or installed at our shop. You will be notified by email or phone when your order is ready. Please bring your order confirmation. Uncollected orders held beyond 14 days may be subject to a daily storage fee of $5.00 per tire per day. We do not currently offer tire shipping — all online tire orders are fulfilled by in-store pickup or installation at our Fredericton location.

Environmental Handling Fee

An Environmental Handling Fee (EHF) of $4.50 per tire applies to all tire purchases, as required under New Brunswick environmental regulations. This fee is non-negotiable and will appear as a line item at checkout. It applies whether tires are picked up or installed.

Fitment Responsibility

It is the customer's sole responsibility to verify that tires ordered are the correct size, load rating, speed rating, and fitment for their vehicle before placing an order. PitStop & Go is not responsible for tires ordered in the wrong size or specification. If you are unsure of the correct tire size for your vehicle, contact us before ordering at info@pitstopandgo.com or (506) 248-6006. Your correct tire size is printed on the sidewall of your current tires and in your vehicle owner's manual. Tires ordered in the wrong size are not eligible for return or exchange unless the error was made by PitStop & Go.

Returns & Exchanges

All tire sales are final. We do not accept returns on tires that have been mounted, driven on, or installed. For unmounted tires in original condition: • Exchanges are available for manufacturing defects or if we supplied the wrong product • Exchanges must be requested within 7 days of receipt with photographic evidence of the defect or error • Tires must be in original, unmounted condition with no signs of use • Customer-initiated size changes or ordering errors are not eligible for exchange • Any cost of returning tires to our shop is the customer's responsibility unless the error was made by PitStop & Go To initiate an exchange, contact us at info@pitstopandgo.com with your order number, photos, and description of the issue.

Manufacturer Warranty

New tires sold by PitStop & Go are covered by the respective manufacturer's warranty. Warranty coverage, duration, and claims processes vary by brand. PitStop & Go will assist customers in directing warranty claims to the appropriate manufacturer but does not administer manufacturer warranties directly. Manufacturer warranties typically cover defects in materials and workmanship. They do not cover damage from road hazards, improper installation, overloading, underinflation, racing, or normal wear and tear.

Installation Services

Tires purchased from PitStop & Go can be installed at our Fredericton shop. Installation pricing is separate unless a supply-and-install bundle is specified. Standard tire installation includes mounting, balancing, and fitting to your vehicle. Installation of tires purchased from PitStop & Go is subject to our full Tire Service Terms, available at pitstopandgo.com/policies.

Limitation of Liability

PitStop & Go's liability for any claim arising from a tire purchase is strictly limited to the purchase price of the tire(s) in question. We are not liable for indirect, incidental, or consequential damages including vehicle damage, personal injury, or losses arising from tire failure after installation.

Contact

For all tire purchase inquiries, order questions, exchange requests, or collection issues: • Email: info@pitstopandgo.com • Phone: (506) 248-6006 • Address: 300 Wilsey Road #1, Fredericton, NB, E3B 5J1 • Website: pitstopandgo.com Last updated April 6, 2026.

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