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Rules covering tire mounting, balancing, repair, and TPMS.

Tire Service Terms

Terms for all tire changes, mounting, balancing, rotation, repair, and TPMS work at PitStop & Go in Fredericton, NB. Booking a service means you agree.

Services Offered

PitStop & Go provides the following tire services at our Fredericton location: • Full tire changeover, whether your tires are already on their own rims (on-rim) or loose tires, not on rims (off-rim) • Tire mounting and balancing • Tire rotation • Flat tire repair (interior patch) • TPMS sensor installation and programming • Valve stem replacement • Tire inspection and pressure check All services are performed at our fixed location at 300 Wilsey Road #1, Fredericton. We are an in-shop tire service: we do not offer roadside or mobile assistance.

Pricing & Estimates

All pricing displayed on our website, quoted verbally, or provided in writing constitutes an estimate only. Final pricing may differ based on vehicle condition, wheel condition, tire condition, and any unforeseen complications discovered during service. Factors that may affect final pricing include rusted or seized components, previously damaged wheels, non-standard fitments, customer-supplied parts requiring special handling, and any additional labour required to safely complete the job. Prices are subject to change without notice. The price displayed or quoted at the time of booking is not guaranteed until service begins and conditions are assessed.

Additional Work Authorization

Where reasonably possible, PitStop & Go will notify you before applying charges above the original estimate. For safety-critical work where stopping mid-job would leave your vehicle in an unsafe state, we are authorized to proceed with additional work up to $100.00 above the original estimate without interruption. Any additional work beyond $100.00 requires your explicit authorization before we proceed.

Tire recycling levy (Environmental Handling Fee)

The tire recycling levy, also called the Environmental Handling Fee (EHF), is set by Recycle NB under New Brunswick's scrap-tire stewardship and recycling regulations. It is a regulated charge on the sale of a NEW tire. It is the same at every shop in the province, we collect it and remit it in full, and it appears as its own line on your invoice. The rate depends on the class of tire. A passenger or light truck tire is $4.50 per tire, and that is the class we sell through this website. A medium truck tire carries a higher rate, and an off-the-road tire is excluded from the regulation entirely and carries none. If your tires fall outside passenger and light truck, call us at (506) 248-6006 and we will confirm the exact levy before you order. It is not a disposal fee. Getting rid of your old tires costs you nothing: we recycle your old set, or bag it for you to take home, either way at no charge. The levy does not apply to a service-only visit either. A changeover, balancing, rotation, flat repair or TPMS-only appointment carries no environmental fee, so booking one of those online means the price you are quoted is the price of the work, plus HST.

Customer-Supplied Tires & Parts

We accept customer-supplied tires, wheels, and parts for installation. When you supply your own parts: • No warranty is provided on customer-supplied items: we warrant the labour only • We are not responsible for defects, incorrect sizing, incompatibility, or premature failure of your parts • If your parts are found to be unsafe or incompatible, we reserve the right to decline installation • Additional labour charges may apply if your parts require special handling or cause delays • You accept full responsibility for the suitability of all parts you supply

Vehicle & Wheel Condition

PitStop & Go is not responsible for damage or failure caused by pre-existing conditions, including rust, corrosion, weakened components, prior improper repairs, or manufacturer defects. Older and high-mileage vehicles carry an inherently higher risk of component failure during normal service procedures. Wheel Cosmetics: We are not responsible for cosmetic damage to wheels that are aged, corroded, previously refinished, aftermarket, or non-standard. Scratches, scuffs, or clear coat disturbance may occur during tire service and do not constitute negligence on our part. Low-profile, oversized, stretched, or non-OEM setups are serviced at the customer's risk. We reserve the right to refuse service on wheels or tires deemed unsafe.

TPMS & Electronics

TPMS sensors and vehicle electronics are sensitive and may fail due to age, corrosion, battery depletion, or prior damage, none of which are related to our service. We are not responsible for TPMS warning lights, sensor failures, programming issues, or relearn failures following a tire service. We will advise you before attempting removal of any sensor that appears at risk of damage.

Appointments & Cancellation

All appointment times are estimates. Delays may occur due to prior service overruns, vehicle complications, or factors outside our control. We are not liable for losses caused by delays. Missed appointments: we hold a bay for you, and we only have one. If you have missed two appointments or cancelled two, we add a $25 fee to your next visit. Tell us ahead of time and there is no fee, ever. Call or text (506) 248-6006. We never take a booking deposit. Same-day, emergency, or priority bookings may carry a premium charge, which will be disclosed before service begins.

Restricted Areas & Safety

For the safety of our staff and customers, only PitStop & Go employees and authorized personnel are permitted in service bays and work areas. Customers must remain in designated waiting areas at all times. Any customer who enters a restricted area does so at their own risk. Non-compliance may result in immediate service termination.

Photography & Marketing

We may photograph or video your vehicle before, during, and after service for documentation, quality control, dispute resolution, and marketing purposes. Non-identifying images may be used on our website and social media. License plates and personal items will not be intentionally displayed. If you object to marketing use of your vehicle's image, please notify us at the time of service.

Vehicle Storage

Vehicles not collected within 48 hours of service completion notification will be subject to a storage fee of $30.00 per day. Storage fees must be paid in full before your vehicle is released. Vehicles left beyond 14 days after notice may be treated as abandoned in accordance with applicable New Brunswick law.

Payment Terms

Payment is due in full upon completion of service. We accept cash, debit, credit card, and e-transfer. If you have any concern about a charge, please contact us first: billing issues are almost always resolved faster directly than through a card dispute, and we respond to all card-network disputes with complete service records. Outstanding balances may result in refusal of future service, collection action, or legal recovery.

Limitation of Liability

To the maximum extent permitted by law, PitStop & Go's liability for any claim is strictly limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages including loss of use, lost income, or inconvenience.

Right to Refuse Service

We reserve the right to refuse or discontinue service at any time for safety concerns, unsafe vehicle conditions, abusive conduct, non-payment history, client impairment, or any circumstance deemed unreasonable. Where a safety or legal concern exists, we may contact law enforcement or emergency services.

Questions & contact

Questions about this policy? Email info@pitstopandgo.com or call (506) 248-6006. Mail: PitStop & Go Automotive, 300 Wilsey Road #1, Fredericton, New Brunswick E3B 5J1. Last updated April 6, 2026.

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