Our work
We stand behind the work we do. If a wheel comes loose, a weight falls off, a stem leaks or anything we touched is not right, bring it back and we fix it. No charge, no argument. That is our guarantee and it is on us, not on anybody else.
Our guarantee on our own work, the manufacturer's warranty on your tires, and how we file a claim for you.
Warranty
Three different things, kept apart on purpose: our work, which we guarantee; your tires, which the manufacturer covers; and what we are responsible for, which is the tire and wheel work we do.
PitStop & Go Automotive Inc.
Your tires
The tires themselves are covered by the manufacturer, not by us. Every brand has its own terms, and they are the ones who decide a claim. What we do is handle it. We file the claim, we send them what they need, and we deal with them so you do not have to. What they decide is theirs to decide, so we will not promise you an outcome before they give one. Keep your invoice. Every claim needs proof of purchase and the date.
What we are responsible for
We work on tires and wheels. We are responsible for that work and for what we touch doing it. Anything else on the vehicle, and anything that was already wrong when it came in, is outside what we can take on. If we spot something while the car is up, we tell you.
Satisfaction trials come back to us
Michelin gives you 60 days, Bridgestone 90 days on its Buy and Try, and Continental 60 days. Sailun runs a 30 day trial on select patterns. Every one of them is a return to the place of purchase, and when you bought the tires from us, that is us. Bring the tires to us with your receipt and we take it from there with the manufacturer. The conditions are the manufacturer's, and they are in each brand's section below.
Michelin
Satisfaction guarantee: 60 days. If you are not fully satisfied, bring the tires and the original sales receipt back to the place of purchase within 60 days for a new set. Original equipment tires are excluded. Defects in materials and workmanship: covered for the life of the original usable tread or 6 years from the date of purchase, whichever comes first. Treadwear: a mileage warranty that varies by tire line. Road hazard: not covered by Michelin's standard warranty. Read from Michelin's Canadian warranty page on September 22, 2026. Michelin's own terms govern, not this page.
Bridgestone
Free replacement for a defect in materials or workmanship: 3 years from the date of purchase with your receipt, or 4 years from the date the tire was made without it. Mounting and balancing are included; taxes, valve stems and disposal may be charged. Prorated after that: up to 5 years from purchase with your receipt, or 6 years from the date the tire was made without it. Buy and Try: 90 days on eligible Bridgestone tires bought as a set of four or more. The full set goes back to the place of purchase with the original proof of purchase for a refund or exchange, one set per vehicle in any 12 months. Winter tires, most run-flat patterns, some performance lines and original equipment tires are excluded. Treadwear: a prorated mileage warranty on listed lines, up to 5 years from purchase. Road hazard: not covered. Winter tires sit outside the free replacement period and the Buy and Try, and are prorated only. Read from Bridgestone Canada's warranty manual on September 22, 2026. Bridgestone's own terms govern, not this page.
Continental
Satisfaction trial: 60 days from purchase or the first 2/32 inch of wear, whichever comes first, on a new set of four passenger tires. Exchange all or any of them for the same tires or another set of Continental tires, with mounting and balancing included. Winter tires are exchanged for winter tires. Road hazard: a tire damaged beyond repair by a road hazard in the first 12 months or the first 2/32 inch of wear, whichever comes first, is replaced with a comparable Continental tire free of charge. Defects in materials and workmanship: free replacement in the first 12 months or the first 2/32 inch of wear, whichever comes first, with mounting and balancing included, then prorated up to 72 months from purchase. Treadwear: prorated mileage coverage on select lines, up to 128,000 km, which needs the tires rotated every 10,000 to 13,000 km. Some of Continental's benefits need the tires registered online after purchase. Read from Continental's 2025 Canadian Total Confidence Plan on September 22, 2026. Continental's own terms govern, not this page.
Sailun
Defects in materials and workmanship: 60 months from purchase. Free replacement in the first 25 percent of usable tread or the first 12 months, whichever comes first, then prorated. Mounting, balancing, disposal and taxes are paid by the owner. Road hazard: every Sailun passenger and light truck pattern. A tire damaged beyond repair is replaced free with a similar new Sailun in the first 3/32 inch of tread or two years from purchase, whichever comes first. A tire that can be repaired is repaired at the owner's cost. Treadwear: select patterns only, 60,000 to 130,000 km depending on the line, over 60 months and prorated. The tires must be rotated at least every 10,000 km. 30 day trial: select patterns only. Within 30 days of purchase, return to the place of purchase for full credit toward a different set there. It needs the original invoice and the completed 30 Day Trial registration card. A claim needs: an authorized Sailun dealer, a copy of the original receipt showing the kilometres at purchase and installation, and a record showing the tires were rotated. Read from Sailun Canada's passenger and light truck warranty, dated September 2026, on September 22, 2026. Sailun's own terms govern, not this page.
Other brands
We carry many more brands, HiFly among them. Terms vary by brand and by tire line, and we confirm the specifics for your tire at purchase. Every brand we sell, with the terms read from each manufacturer's own document, is on our tire warranty page. Where a manufacturer publishes no warranty page at all, we say so there rather than quote a figure nobody stated.
A defect or our error: not a return
These are two different things, and both are handled without the $50 restocking fee. If the wrong tire or wrong size went out because of an error on our part, we put it right at no cost to you: that is our mistake and we cover it. If a tire is genuinely defective, that is a manufacturer warranty matter: we inspect it, file the claim with the manufacturer for you using the records we keep, and the manufacturer decides the remedy. Neither follows the rules on our Returns policy.
How to make a claim
If it is our work, bring the vehicle back and we fix it. If it is the tire, bring the vehicle or the tire and your receipt to the shop during open hours, or call us at (506) 248-6006 and we will arrange a time. We inspect it, tell you what we are seeing, and send the claim to the manufacturer. What the manufacturer decides is theirs to decide, and we will tell you as soon as we hear. There is no fee to inspect a claim.
Limitation of Liability
To the maximum extent permitted by law, PitStop & Go's liability for any claim arising from Services shall be limited to the amount paid for the specific service giving rise to the claim.
Related policies
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