How our workmanship warranty works, when tires can be returned, and what is outside our control.
All tire work performed at PitStop & Go is covered by a 30-day workmanship warranty. If a balance fails, a wheel weight comes off, a mount unseats, or a repair leaks during that period — bring it back and we'll re-do the work at no charge. Tire repairs (interior patches) come with a leak-proof guarantee for the life of the tire, applied to the original patch we installed.
The workmanship warranty doesn't cover damage caused by impact (potholes, curbs), continued operation on a leaking tire, modifications performed after our service, road hazards, or normal wear. Pre-existing component issues — corroded studs, seized lug nuts, cracked rims, dry-rotted rubber — are flagged at the time of service and the warranty doesn't extend to subsequent failures of those items.
Tires carry their own manufacturer warranties (Michelin, Bridgestone, Continental, Pirelli, Goodyear, BFGoodrich, Firestone, Yokohama, Toyo, Hankook, Nexen, GT Radial, Sailun, Laufenn, Hifly, A-Plus). These cover manufacturing defects per each maker's published terms. We assist with claims at no extra charge for tires purchased through us — bring the tire and your receipt and we'll handle the paperwork.
New, unmounted, undamaged in-stock tires may be returned within 30 days of purchase for a refund minus a $25 restocking fee per tire. Special-order tires cannot be returned once the order has been placed with the distributor — see the Tire Sale Terms.
Once a tire has been mounted to a rim it cannot be returned. If a mounted tire turns out to be the wrong size for your vehicle, we'll work with you on a swap or store credit toward a correct replacement. Mileage and wear on a mounted tire void any return option.
Detailing is a service rather than a product, so it can't be returned. If you believe a result fell short of what was booked, contact us within seven (7) days and we'll inspect the vehicle and re-do the affected area at no charge where reasonable.
Bring the vehicle and your receipt to the shop during open hours, or call us at (506) 248-6006 to arrange a time. We will diagnose the issue and tell you on the spot whether the warranty applies. There is no fee to inspect a workmanship-warranty claim.
To the maximum extent permitted by law, PitStop & Go's liability for any claim arising from Services shall be limited to the amount paid for the specific service giving rise to the claim.
Book online in under two minutes — or call the shop and we'll find a slot today.
